Guest operations
See arrivals, guest messages, and cleaning tasks beside each booking. Your team can see who is responsible and when each task is due.
Inbox3 stays
- Marion OkaforAirbnbDriftwood CottageIs an early check-in possible?One more thing, where do we park?
- Jonah MarshBooking.comHarbor LoftThanks, the code worked.
- Sana BrandtVrboCedar Bluff CabinSending the parking pass now.
- Rae BellExpediaMarina Vista 2BCan we leave bags after checkout?
- Noa ChoDirectOld Town LoftBooked the late checkout, thanks.
- Wale DuarteBooking.comPine Hollow HouseThe heater is working again.
- Bao TranAirbnbSandpiper StudioWhich parking spot is ours?
- Vera PetrovaVrboLakeside A1See you Friday evening.
Is an early check-in possible? We land at 11.Yes, the cottage is free from 12. I will note it for the cleaner.Delivered to AirbnbDoor code is 4021, sent again below.FailedRetryOne more thing, where do we park?Spot 3, right behind the cottage.Delivered to AirbnbReply to Marion
- Messages stay attached to their reservation
- One guest thread
- Arrival, checkout, booking, and overdue triggers
- Event driven
- Sent, failed, retry, and completed state
- Visible delivery
Automations and tasksNew rule
Turnover cleanCleaning task for Ana R., due in 2hCheckout completedArrival guideGuest task, due 24h before arrivalArrival upcomingLate task escalationNotifies the workspace ownerTask overdue
- Turnover clean, Driftwood CottageAna R. · Today 11:00HighDone
- Restock supplies, Harbor LoftDev P. · Today 15:00Normal
- Inspect heater, Cedar Bluff CabinUnassigned · TomorrowUrgent
- Send arrival guide, Marina Vista 2BAutomation · Tomorrow 09:00Normal
- Linen pickup, Old Town LoftAna R. · Thu 08:00Normal
- Photograph damage, Pine Hollow HouseDev P. · Thu 13:00High
- Replace smoke alarm, Sandpiper StudioUnassigned · FriHigh
- Owner report, Lakeside A1Automation · Fri 17:00Normal
Automations
When a checkout completes, the right task appears with its property, assignee, priority, and due time attached.
- Operational triggers
- Reservation created, arrival upcoming, checkout completed, and task overdue.
- Accountable handoffs
- The task list shows what is open, who owns it, and what ran late.
The operating day follows the guest journey, from the next arrival to the last completed turnover.
- Before arrival
- See the guest thread, arrival details, open tasks, and failed messages together.
- During the stay
- Open the reservation behind a request and give the next action a clear owner.
- After checkout
- Create the turnover from the stay and keep its deadline and completion visible.
ReservationsFiltersExport CSV
Arrivals today6In house11Pending32Booked value$48,210$50,090
GuestDatesChannelValueStatus
- OMOla MensahLakeside A1Jul 21 - 26Airbnb$1,880PendingConfirmed
- MOMarion OkaforDriftwood CottageJul 10 - 13Airbnb$1,140In house
- JMJonah MarshHarbor LoftJul 11 - 16Booking.com$1,725Confirmed
- SBSana BrandtCedar Bluff CabinJul 13 - 19Vrbo$2,060Confirmed
- RBRae BellMarina Vista 2BJul 12 - 16Expedia$980Pending
- NCNoa ChoOld Town LoftJul 12 - 15Direct$1,310Confirmed
- WDWale DuartePine Hollow HouseJul 15 - 20Booking.com$2,415Confirmed
- BTBao TranSandpiper StudioJul 19 - 24Airbnb$1,050Confirmed
- VPVera PetrovaLakeside A1Jul 12 - 16Booking.com$1,640In house
The day ahead
Filter the portfolio, work each exception, and export the same operating view without rebuilding it in a spreadsheet.
- Fast portfolio scan
- See arrivals, in-house stays, pending bookings, and booked value together.
- Work from the source
- Open the reservation behind the task or message instead of chasing IDs.
Request access and see how Supahost turns reservations into clear, accountable work for your team.