Guest operations
Give every stay a clear next action.
Messages, arrivals, turnovers, and tasks stay attached to the reservation, so each person knows what to do.
Inbox3 stays
- Marion OkaforAirbnbDriftwood CottageIs an early check-in possible?One more thing, where do we park?
- Jonah MarshBooking.comHarbor LoftThanks, the code worked.
- Sana BrandtVrboCedar Bluff CabinSending the parking pass now.
- Rae BellExpediaMarina Vista 2BCan we leave bags after checkout?
- Noa ChoDirectOld Town LoftBooked the late checkout, thanks.
- Wale DuarteBooking.comPine Hollow HouseThe heater is working again.
- Bao TranAirbnbSandpiper StudioWhich parking spot is ours?
- Vera PetrovaVrboLakeside A1See you Friday evening.
Is an early check-in possible? We land at 11.Yes, the cottage is free from 12. I will note it for the cleaner.Delivered to AirbnbDoor code is 4021, sent again below.FailedRetryOne more thing, where do we park?Spot 3, right behind the cottage.Delivered to AirbnbReply to Marion
- Messages stay attached to their reservation
- One guest thread
- Arrival, checkout, booking, and overdue triggers
- Event driven
- Sent, failed, retry, and completed state
- Visible delivery
Automations and tasksNew rule
Turnover cleanCleaning task for Ana R., due in 2hCheckout completedArrival guideGuest task, due 24h before arrivalArrival upcomingLate task escalationNotifies the workspace ownerTask overdue
- Turnover clean, Driftwood CottageAna R. · Today 11:00HighDone
- Restock supplies, Harbor LoftDev P. · Today 15:00Normal
- Inspect heater, Cedar Bluff CabinUnassigned · TomorrowUrgent
- Send arrival guide, Marina Vista 2BAutomation · Tomorrow 09:00Normal
- Linen pickup, Old Town LoftAna R. · Thu 08:00Normal
- Photograph damage, Pine Hollow HouseDev P. · Thu 13:00High
- Replace smoke alarm, Sandpiper StudioUnassigned · FriHigh
- Owner report, Lakeside A1Automation · Fri 17:00Normal
Automations
The checkout creates the turnover.
When a checkout completes, the right task appears with its property, assignee, priority, and due time attached.
- Operational triggers
- Reservation created, arrival upcoming, checkout completed, and task overdue.
- Accountable handoffs
- The task list shows what is open, who owns it, and what ran late.
Start with what needs attention.
The operating day follows the guest journey, from the next arrival to the last completed turnover.
- Before arrival
- See the guest thread, arrival details, open tasks, and failed messages together.
- During the stay
- Open the reservation behind a request and give the next action a clear owner.
- After checkout
- Create the turnover from the stay and keep its deadline and completion visible.
ReservationsFiltersExport CSV
Arrivals today6In house11Pending32Booked value$48,210$50,090
GuestDatesChannelValueStatus
- OMOla MensahLakeside A1Jul 21 - 26Airbnb$1,880PendingConfirmed
- MOMarion OkaforDriftwood CottageJul 10 - 13Airbnb$1,140In house
- JMJonah MarshHarbor LoftJul 11 - 16Booking.com$1,725Confirmed
- SBSana BrandtCedar Bluff CabinJul 13 - 19Vrbo$2,060Confirmed
- RBRae BellMarina Vista 2BJul 12 - 16Expedia$980Pending
- NCNoa ChoOld Town LoftJul 12 - 15Direct$1,310Confirmed
- WDWale DuartePine Hollow HouseJul 15 - 20Booking.com$2,415Confirmed
- BTBao TranSandpiper StudioJul 19 - 24Airbnb$1,050Confirmed
- VPVera PetrovaLakeside A1Jul 12 - 16Booking.com$1,640In house
The day ahead
See the day before it gets noisy.
Filter the portfolio, work each exception, and export the same operating view without rebuilding it in a spreadsheet.
- Fast portfolio scan
- See arrivals, in-house stays, pending bookings, and booked value together.
- Work from the source
- Open the reservation behind the task or message instead of chasing IDs.
Run the next stay from one record.
Sign up and see how Supahost turns reservations into clear, accountable work for your team.